At Jeswyn.com we value your trust and strive to provide you with the best products and services. Please read our cancellation and refund policy carefully before making a purchase.
Physical Products
- Eligibility for Refund:
Refunds are available only if the product you receive is damaged, defective, or not as described. - Refund Window:
You may request a refund within 10 days from the date of delivery. - Condition of Return:
- The item must be unused, in its original packaging, and accompanied by proof of purchase (invoice/order number).
- Products that are damaged due to customer mishandling are not eligible for refund or replacement.
- Process:
To initiate a return, please contact our customer support with clear photos/videos showing the issue. Once verified, we will arrange for a return pickup (if applicable) or guide you on how to send the product back. - Refund Method:
Approved refunds will be processed to your original method of payment within 7–10 business days after we receive and inspect the returned item.
Digital Products
- No Refund Policy:
All digital products, subscriptions, and downloadable content are non-refundable once purchased. We recommend reviewing product details carefully before making your purchase.
Cancellations
- Before Shipment:
Orders for physical products may be cancelled only if the cancellation request is raised before the product has been shipped. Once shipped, the order cannot be cancelled. - Digital Orders:
Since access to digital content is provided instantly, cancellations are not permitted after the order is placed.
Contact Us
If you have any questions regarding this policy or need assistance with a return, please reach out to our customer support team at jeswyn@gmail.com.
